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This is an important announcement regarding a change in the way we are preventing spam from being published on Gather. Spam causes numerous problems, from simply clogging up the content you see as you use Gather, to affecting Gather's treatment by search engines like Google.
As many of you have noticed, we've been running an automated spam detector every night at midnight. While it generally does a good job of leaving legitimate non-spam content alone, we know that some of you have had your articles affected by this and mistakenly labeled as spam. And we sincerely apologize for that!
After we deploy a few changes on Wednesday, September 25th, the spam checker will run on each article after the user clicks "publish," but before the article actually publishes. If it is deemed to be likely spam, then the article will not publish at all, and the user will receive an error message. The message will instruct you to contact member support if you are a legitimate Gather member. When you contact us, and we (meaning, a set of human eyes) determine that you are not a spammer, we will add you to our "white list," and the spam checker will never bother you again.
The "white list" will not be retroactive. So when we add you to the list, it won't automatically fix any of your older articles that are still currently (mistakenly) marked as spam. It will just prevent your future articles from being affected. HOWEVER, we can fix your old articles for you. We will periodically run a mass fix for all accounts on our white list, setting all of these members' articles as "not spam." This is just something that we will have to do manually, every few months. We will plan on running the first "mass fix" for all members on the white list a few weeks after Wednesday's implementation.
We would like to add as many legitimate members as possible to the white list ahead of Wednesday's deployment. Connie C. will be helping me build a list of as many active, legitimate Gather members as we can "gather." The list already contains all of the Gather News writers and many legit members outside of the program.
TO ADD YOUR NAME TO THE SPAM WHITE LIST: simply comment on this post with your username (login name). For example, my username is "chuck," so I would comment "Please add me! chuck". Or even just "chuck" would suffice. I will be adding everyone who comments here to the list - including your username in the comment will just make it easier for me. Connie C. will also be collecting names and sending them to me Tuesday night, so you can also send her a message or comment on her latest "Today on Gather" article. You can also add your friends' usernames, and I'll add them to the list as well.
You can contact member support at anytime in the future to have your name added to the list. But if your name is on the list before we make the change on Wednesday, you won't have to ever deal with the annoyance of having your article rejected due to being mislabeled as spam. And if your name is added to the list at least by Wednesday, October 9th, you'll be included in our first "mass fix" of any of your old articles that might have been labeled as spam.
In the meantime, if you have a few important articles that need fixing before we run the mass fix on October 9th (or shortly thereafter), contact member support and we can manually fix them. But if you can wait, I'd encourage you to wait for the mass fix.
Thanks everyone, and thanks for helping me get the word out about this. Post any spam-related questions here.
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Josh Musser, Nov 28, 2009, 2:04PM EST
I have no idea how to navigate this site. How do you connect with others?
Priscilla P., Oct 25, 2009, 5:59PM EDT
I changed my email address in July and haven't received another post since that day????? I really miss gather and don't know what happened.
Cathie M., Oct 6, 2009, 9:53AM EDT
I still cannot get my email preferences changed on "My Friends" I want to remove the check marks for when they share posts, photos, and videos and when I uncheck them and click save, it will not save. Please help.
The Gather Help Desk is the official place for help on Gather. Here you will find a daily "Help Desk" post in which you can ask your questions about navigating Gather, site policies and any how-to questions you have. Gather staff from the Support team . . .
The Gather Help Desk is the official place for help on Gather. Here you will find a daily "Help Desk" post in which you can ask your questions about navigating Gather, site policies and any how-to questions you have. Gather staff from the Support team will drop in regularly to answer questions. However, Gather is a huge, flourishing community, so we also rely on members to stop in and assist. We strongly urge our members with some experience to be good Gather citizens by stopping by and helping your fellow members.
You may find your question already answered on our extensive Frequently Asked Questions page, found at http://www.gather.com/faqs.jsp.
Keep an eye on our Announcement area and Featured Posts for important updates and alerts. We urge you to connect or subscribe to the username "membersupport," and allow for email updates when we share posts. We won't publish that often, but when we do the information will be helpful and important.
For your more important questions, you can always reach the Member Support team directly by using the "Contact Member Support form" located at the "HELP" link along the top of each page. We do our best to respond as quickly as possible.
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